Your Impact

• You optimize and accelerate customer implementation, directly resulting in greater efficiency and customer satisfaction.

• You play a key role in defining the strategy for implementing new customers and adding new services for existing customers within Shipcloud.

• You take the lead in further improving communication through the right tools, leading to higher stakeholder satisfaction.

• You guide the Business Implementation Team through all improvements and act as a mentor, ensuring the team grows and performance improves.

Key Responsibilities

• Develop, define, and monitor standard processes and milestones for onboarding new customers and implementing new services for existing customers.

• Ensure promised deadlines during implementation are met.

• Establish and monitor an effective stakeholder management process.

• Optimize communication processes during every stage of implementation.

• Create and update implementation blueprints, including checklists and communication matrices.

• Safeguard scope and resources.

• Align and collaborate with other teams to ensure customer expectations are delivered.

• Guarantee seamless integration of all internal processes during implementations.

• Lead large-scale, long-term implementations.

Your Profile

• 5+ years of experience as a Project Manager and/or Project Engineer.

• 5+ years of experience as a Team Lead.

• 3+ years of experience in Parcel Logistics, Warehousing, or the 3PL sector.

• Bachelor’s or Master’s working and thinking level.

• Excellent verbal and written command of Dutch and English; German or Spanish is a plus.

• In-depth knowledge of implementation processes, warehouse operations, and carrier integrations.

• Experience with integrating WMS and TMS systems.

• You speak the language of efficiency, automation, and operational reliability.

• You ensure that dependent people or departments deliver on time.

• You work process-oriented, structured, and with a customer-focused mindset.

• You are motivated by meeting deadlines and delivering on customer expectations.

• Join a growing company with an exciting mission.
• Shape processes and contribute to a culture of innovation.
• Work with a dynamic international team.
• Competitive compensation package and performance-based bonuses.